Privacy Policy – FlyBocas

Last Updated: October 29, 2025

1. Introduction

FlyBocas (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using FlyBocas services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you book a flight or interact with our services, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Identification Information: Passport number, national ID number, date of birth, nationality
• Payment Information: Credit card details, billing address, transaction history
• Travel Information: Flight preferences, departure/arrival locations, travel dates, passenger details
• Emergency Contact Information: Name and phone number of emergency contacts
• Account Information: Username, password (encrypted), account preferences

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Information stored via cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors
• Charter operators and aviation service providers
• Identity verification services
• Marketing partners (with your consent)

3. How We Use Your Information

3.1 Primary Purposes

We use your information to:

• Process Bookings: Facilitate flight reservations and provide confirmation
• Communicate with You: Send booking confirmations, flight updates, schedule changes, cancellations
• Payment Processing: Process transactions and prevent fraud
• Customer Support: Respond to inquiries and resolve issues
• Safety and Security: Verify passenger identity and comply with aviation security requirements
• Legal Compliance: Meet regulatory requirements for aviation and financial services

3.2 Secondary Purposes

With your consent, we may use your information to:

• Send promotional emails about special offers and available flights
• Improve our services through analysis and research
• Personalize your experience on our website
• Send surveys and request feedback

3.3 Marketing Communications

You can opt out of marketing emails at any time by:

• Clicking the “unsubscribe” link in any promotional email
• Contacting us directly at [email address]
• Updating your preferences in your account settings

Note: You cannot opt out of transactional emails related to your bookings (confirmations, flight changes, cancellations).

4. How We Share Your Information

4.1 Charter Operators and Service Providers

We share your information with:

• Charter operators conducting your flight (required for flight operations)
• Aviation authorities as required by law
• Payment processors to complete transactions
• Customer service platforms to provide support
• IT service providers who maintain our systems

4.2 Legal Requirements

We may disclose your information when required to:

• Comply with legal obligations or court orders
• Respond to lawful requests from public authorities
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Comply with aviation security and safety regulations

4.3 Business Transfers

If FlyBocas is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

4.4 We Do NOT Sell Your Information

FlyBocas does not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, booking process)
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to show relevant advertisements (with consent)

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

5.3 Third-Party Tracking

We may use third-party services such as Google Analytics, Facebook Pixel, and similar tools to analyze website traffic and user behavior.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption of sensitive data (SSL/TLS)
• Secure payment processing through PCI-DSS compliant processors
• Regular security assessments
• Access controls limiting who can view your information
• Employee training on data protection

6.2 No Guarantee

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

7.1 Retention Periods

We retain your information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations (tax, accounting, aviation regulations)
• Resolve disputes and enforce agreements

7.2 Typical Retention

• Booking Information: Retained for [X] years after flight completion
• Payment Information: Retained as required by financial regulations
• Account Information: Retained until you close your account plus [X] years
• Marketing Data: Retained until you opt out or [X] years of inactivity

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Update your information through your account settings

8.2 Deletion

• Request deletion of your information (subject to legal retention requirements)
• Close your account

8.3 Restriction and Objection

• Request restriction of processing
• Object to processing for certain purposes
• Opt out of marketing communications

8.4 Data Portability

• Request a copy of your information in a portable format

8.5 Withdraw Consent

• Withdraw consent for data processing where consent is the legal basis

8.6 How to Exercise Your Rights

To exercise these rights, contact us at:

• Email: [privacy@flybocas.com or your email]
• Phone: [Your phone number]
• Mail: [Your address]

We will respond to your request within [30] days.

9. Children’s Privacy

FlyBocas services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

Parents or guardians booking travel for minors must provide the minor’s information and consent to its use.

10. International Data Transfers

FlyBocas operates primarily in Panama. If you are accessing our services from outside Panama, your information may be transferred to and processed in Panama or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new “Last Updated” date
• Sending an email notification for material changes
• Requiring acceptance of new terms before continued use

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to deletion
• Right to non-discrimination for exercising CCPA rights

Note: FlyBocas does not sell personal information.

14. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Legal Basis for Processing: We process your data based on contract performance, legal obligation, legitimate interests, or consent
• Data Protection Officer: [If applicable, provide contact information]
• Right to Lodge a Complaint: You may file a complaint with your local data protection authority

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

FlyBocas Privacy Team
flybocas@gmail.com
www.flybocas.com

Response Time: We aim to respond to all privacy inquiries within [30] days.

By using FlyBocas services, you acknowledge that you have read and understood this Privacy Policy.